Frequently Questions - DR.WU Official website
- Skin Care FAQs
- Skin Concerns
- Product FAQs
- Correct way to use
- How to choose
- Order Information
- Frequently Questions
- Questions of Order
- Overseas Order
How to shop in DR.WU?
Welcome to DR.WU Online. Shopping is easy, convenient and secure. After your order has been submitted, a “Order Form" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 7-18 days after submission, please contact us by online Online Customer Service. For fastest service, please have your order number available.
Orders are processed within 48 hours after payment completion. The processing time does not include weekend days or major holidays. Orders placed on Saturday, Sunday, and holidays will be processed on the following work day.
Before shopping, do I need to be a online member of DR.WU?
YES. Before shopping at DR.WU, you need to be a DR.WU online member.
Already a member? Just sign in! The fastest and easiest way to become a DR.WU online member, please click !It's Free to join!
If you forget your password, please click「Login」→「Forgot Your Password?」, enter the mobile phone number associated with your DR.WU account, then click Send SMS, you will receive an SMS from us with instructions for getting your password. If you don't receive , please contact Customer Service for further assistance.
Once an order has been placed, we do not have the administrative capability to add, remove or change items. You must cancel your order and replace it with a new order.
After your order has been submitted, a “Order Form" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us via online customer service.
How to modify personal profile and password?
Please Sign in and click "Modify Profile".
Please click modify password and enter new password.
FREE shipping within Taiwan.
International delivery fee is USD $15 per order.