Questions of Order | DR.WU Official website

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How do I check on an order I have placed?

Please Sign in to MY ACCOUNT and click "Order Inquiry" menu where detail information on your current order is listed.

Shipping Method

International EMS.

Order Status Description

Unprocessed Order- Order completed but not complete the payment, opening for cancel the order.
Pending- Order and payment completed, arrange for shipping.
Shipped- Order shipped, you can track your order.
Order completed- Order has been 7 days, you can not return/exchange orders.
Order canceled- Payment not completed / Payment Failed / Cancel order / Apply cancellation.

Promotion Codes

If you have a promotion code, just enter the code on the first Checkout page. Please note that you can only use one promotion code per order. 


For refunds, please allow 1-2 billing cycles for your account to be credited.If your order was shipped or returned, you are responsible for the original shipping charges. Sometimes, import fee might result from the returned shipment. If such fees occurred, they would also be deducted from your refund. 
*Please note: Only products purchased at may be refunded and cancelled. 


Any problem with the shipment must be reported to us within 14 days after it has been sent. We offer money back guarantee if you are dissatisfied in any way. Only unused, unopened items can be returned. All return items must remain in the original condition in which they were received.
To return an item, please follow the steps of Return&Exchange. 


If you would like to exchange for other items that cost more than the original purchase, please contact us via online service system for more information on payment procedure.
Get more information: Return&Exchange